Privacy Policy
Your hair assessment can include personal details. Here is what we collect, why we use it and how you can contact us about it.
Last updated: 29 September 2026
1. Who we are
ManChemistry operates manchemistry.in. For questions about this policy or your information, email support@manchemistry.in.
2. Information we collect
- Details you provide: name, phone number, email address, delivery address and messages you send us.
- Assessment answers: the hair and scalp concerns, history, goals, prior product use and health-related details you choose to provide in the questionnaire.
- Orders and support: requested kit, order and delivery details, complaints, correspondence and any refund claim.
- Photos: baseline and follow-up hair or scalp photos you send for a refund review or support request.
- Site usage: basic analytics such as pages visited, button interactions, device/browser information and approximate traffic information collected through site technologies.
Please provide only information relevant to your assessment or request. Do not send unrelated medical records or payment card details to our support inbox.
3. How we use your information
- To show your hair snapshot and recommended programme based on your answers.
- To respond to your request, arrange a doctor consultation where applicable, and contact you with requested purchase or order updates.
- To handle support, delivery issues, safety concerns and refund claims.
- To operate, protect and improve the site using basic performance and usage analytics.
- To maintain records required for legitimate business, dispute and legal purposes.
We do not use your assessment answers or photos in public marketing without separate permission. Promotional messages are sent only where you have separately agreed to receive them, and you can opt out.
4. Where information goes
Information submitted through our site may be stored in our website systems and support email. We use service providers to operate the website, email and basic analytics. When fulfillment or clinical review is available, relevant information may be shared with the professionals and providers needed to handle your requested service or order.
We ask providers to handle information for the service they perform. We do not sell your personal information. We may disclose information if required by law or to protect users and the service.
5. Cookies and analytics
The site may use essential browser storage to make the assessment and website work, along with basic analytics to understand visits and interactions. You can manage cookies and site data through your browser settings. Blocking essential storage may affect parts of the questionnaire or dashboard.
If we add advertising pixels or materially different tracking, we will update this policy and provide any choice required at that time.
6. Keeping information safe and for how long
We use reasonable access controls and security measures for the systems that hold customer information. No internet transmission or storage system is completely risk-free.
We keep information while it is needed for the purpose collected, such as responding to your request, administering a programme or claim, maintaining necessary records, and meeting legal obligations. We then delete or de-identify it when it is no longer needed, subject to applicable retention requirements. You may request deletion using the email below.
7. Your choices and requests
You can email us to ask what personal information we hold about you, request correction or deletion, withdraw a consent you gave, or raise a privacy complaint. We may need to verify your identity before acting and may retain information where necessary for an active request, legal requirement or dispute. Withdrawing consent may limit the assessment or follow-up you requested.
Send requests to support@manchemistry.in. We will respond and explain the outcome.
8. Children and changes
Our hair assessment and programmes are intended for adults. Please do not submit a child’s personal information through the site. If you believe a child has provided information, contact us so we can review and remove it as appropriate.
We may update this policy as the service changes. The latest version and its update date will be shown here. If a change materially affects how we use information already collected, we will take any additional steps required by applicable law.