Refund, Cancellation & Money Back Policy

1. Our 100% money back promise

If you complete your recommended programme with reasonable use and see no visible improvement, you may request a refund of the full amount paid for your first eligible kit order, including its delivery charge. We refund the amount actually paid after any discounts.

This results promise applies once per customer to the first eligible ManChemistry kit purchased directly from us. Later refills and separately purchased add-ons are not included in this promise.

2. Eligibility for a results refund

To give each claim a fair and consistent review, please complete these steps:

1. Share baseline photos: Email clear photos of the affected areas to support@manchemistry.in within seven days of delivery. Include your order number and use the same angles for later photos where reasonably possible.
2. Use the recommended programme: Follow your clinician's directions and product instructions substantially throughout your 90-day or 120-day programme. Occasional missed uses do not automatically make you ineligible.
3. Apply within 14 days of completion: Send your order number, a short description of your experience and usage, and end photos of the same areas. You may submit the request from the day you finish your programme until 14 days afterward.

We compare the starting and end photos and consider your account. If the evidence is unclear, we may request reasonable clarification or offer a clinician review. We will explain a declined claim and give you a way to ask us to reconsider it.

3. When the results promise does not apply

• The order was not bought directly from ManChemistry, or we cannot verify it.
• A results refund has already been claimed for that customer.
• The programme was not substantially used, except where medical advice or a safety issue prevented its use.
• The claim contains materially altered or misleading evidence.
• The claim concerns later refills or separately purchased add-ons rather than the first eligible kit order.

These conditions apply to the results promise. They do not remove your rights if an item is wrong, missing, damaged, expired, or defective.

4. Problems with your order

If something arrives wrong, missing, damaged, expired, or defective, email us as soon as you notice it. Include your order number and a photo of the item or packaging if available. We will review the issue and arrange an appropriate replacement or refund.

You do not need to finish the programme or meet the photo and timing rules above for an order problem. Your applicable consumer rights remain unaffected.

5. Cancellations

Current no-payment flow: Submitting “Place Order” records your interest but does not create a paid order. If you no longer want a purchase link or follow-up, email support@manchemistry.in with the phone number or email you used. No cancellation charge or refund applies because no payment was taken.

When paid orders are available: You may request cancellation any time before dispatch by emailing us with your order number. If the order has not been dispatched, we will cancel it and refund the full amount paid, including any delivery charge, without a cancellation fee.

Once dispatched, we may be unable to stop delivery and cannot accept an ordinary change-of-mind cancellation. Contact us promptly so we can check the shipment status. Wrong, missing, damaged, expired or defective items are handled under section 4, and the results promise remains available under its separate conditions.

If we cancel a paid order because we cannot supply it or a clinician determines that a prescribed item is unsuitable before fulfillment, we will tell you and refund the amount paid for the cancelled order or item, including the relevant delivery charge. Your applicable consumer rights remain unaffected.

6. If you need to stop treatment

If you suspect an adverse reaction, stop using the relevant product and seek your doctor's advice. Tell us what happened so we can review your case separately. We will not require you to continue treatment or provide end photos for a safety review. We will explain the outcome and any refund or replacement available in your circumstances.

7. How the refund process works

1. Email support@manchemistry.in with your order number and reason for the request.
2. We will acknowledge the request within 48 hours, review the relevant evidence fairly, and aim to resolve it within 30 days.
3. Once approved, we will initiate the refund within 10 business days to the original payment method. Your payment provider may need additional time to show it. For cash-on-delivery orders, we will ask for secure bank or UPI details.

We do not require used products to be returned for a results claim. For an order problem, we may ask for unopened items or packaging where relevant.

8. Your photos and privacy

We use your photos and claim details to assess and respond to your request. We will not publish your photos or use them in marketing without separate consent. Please send them privately to the support email above, not in public comments or reviews. Our Privacy Policy explains how we handle personal information.